We are really excited to bring you the latest updates and insights shaping the landscape of public services as we welcome the warming weather.
This month we highlight the new codes that local government and housing providers will see come into effect from April 1st, address the challenges facing public services in the next decade and recommend you a gripping TV Series.
Let's jump right in👇
Sector News
On April 1st, the Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman Service (HOS) Complaint Handling Codes will take effect.
Are you ready? In this article we share 10 key points from the new Complaint Handling Codes, including personalised attention to complaints, the importance of proactive transparency, and the necessity of designated individuals or teams for handling complaints as well as using complaint data for service improvement.
In a recent article, Donna Hall, the former chief executive of Wigan MBC, addresses the formidable challenges facing local government in the current environment.
With unprecedented levels of change and challenge threatening to delay transformation efforts, the article highlights the urgency of practical, citizen-centric initiatives for service improvement. Against this backdrop, Donna advocates for immediate action on initiatives aimed at fostering a deeper understanding of citizens' needs, a priority that aligns closely with our own objectives. Read the full article here.
GovMetric Spotlight
🌟 This month, we've observed a significant rise in customer requests from the Adult Social Care sector, signaling an increasing demand for insights into the citizen voice within our community.
Stay tuned for further updates on this topic, as we highlight the importance of expanding support systems to meet the evolving needs of individuals in need of adult social care.
Book Recommendation
TV Series: Darren McGarvey: The State We’re In.
“With privileged access to hospitals, schools and prisons, writer and rapper Darren McGarvey takes an unflinching look at the UK’s public services.”
Through his raw and unfiltered perspective, the show delves into the complexities of poverty, inequality, and the challenges faced by individuals and communities in today's society. By shining a light on often overlooked issues, The State We’re In serves as a vital platform for fostering dialogue, raising awareness, and advocating for positive change.
If you would like to discover some of our Customer Stories, highlighting real-world customer experience transformations within the public sector, click below.
Karolis Duoba is the Marketing Manager at GovMetric, home of the leading Citizen Experience Management solution for the public sector.